Knowledge sharing is an efficient way to scale customer onboarding and support.
Work with me to optimize the experience for your customers and engineering teams.
Streamline your processes
Learn best practices for:
- Understanding your audience
- Writing effective, high priority documentation, codelabs, and training
- Gathering feedback and measuring impact
- Hiring and working with tech writers or engineer writers
Optimize your content
Find tailored ways to:
- Reduce customer confusion and overwhelm
- Organize pages, courses, and sites
- Test and validate your information architecture
Contact
Email [email protected] to explore how I can support you, your team, or your company.